Training Masters Workforce Institute Pte Ltd (TMWI) reserves the rights to reschedule, postpone or cancel the course schedule. However, we will do our utmost to inform the respective participants of any changes made within 3 working days prior to course commencement date.
Participants MUST attend both training and assessment on the registered dates and achieve a minimum of 75% attendance.
Participants who FAIL to:
Achieve a minimum of 75% attendance;
Attend the assessment;
Achieve a Competent (C) grade during assessment;
are not eligible for the SSG Grant, and the participant is liable to pay the full course fees to Training Masters Workforce Institute Pte Ltd.
Any withdrawal or postponement upon confirmation is to be submitted via Corporate / Student Portal under the Student Request not more than 3 working days prior to course commencement date.
All withdrawal or postponement requests are subject to Training Masters Workforce Institute ’s ‘Withdrawal and Cancellation Refund Policy’.
WITHDRAWAL AND CANCELLATION REFUND POLICY
Participants who have decided to withdraw or cancel any registered courses are required to submit their requests via Corporate / Student Portal. Training Masters Workforce Institute Pte Ltd will issue refunds based on the table shown below:
If the Student request for Withdrawal or Cancellation is received by Training Masters:
% Fees Eligible For Refund
More than 3 Working Days Prior to course start date
100%
Below 3 Working Days Prior to course start date
No Refund
There shall be no refund of Fees Paid, if the participant is absent or does not attain the required 75% course attendance record without a valid reason or document (E.g Medical Certificate)
Personal Data Protection Act (PDPA):
In line with PDPA, TMWI would like to inform you of the collection, use and disclosure of your personal data.
Personal data (as required above) will be collected during the registration for the following purposes:
Requirement of a unique identity for course registration.
Verification of training grant and SkillsFuture application.
Submission of assessment results to SSG.
All other training related matters.
Contact details (as required above) for the following purposes:
To relay course status updates, invoices and all other correspondence.
To provide updates on future courses.
All other training related matters.
Photographs of participants in training for the following purposes:
Website marketing and promotion content.
Promotional and marketing materials e.g brochures and EDMs.
Collaterals for highlighting the type of training courses and training environment.
Training Quality and Outcomes Measurement Survey (TRAQOM) by SSG:
Individuals who have signed up for an SSG-funded course will be required to participate in Training Quality and Outcomes Measurement (TRAQOM) survey sent out by SkillsFuture Singapore (SSG). Upon the completion of the course, personal information such as participant’s name, NRIC/FIN, personal email address and mobile contact number will be provided to SkillsFuture Singapore (SSG) to facilitate the conduct of this survey. Individuals are strongly encouraged to complete the TRAQOM quality and/or outcomes surveys.
