+65 6392 2966 +65 6745 3018 TM-Enquiries@LifelongLearning.sg
Training Masters

L3 CUSTOMER MANAGEMENT

Full Course Fee before Funding S$ 568.28 (W/GST)
Course Duration (Inclusive of Assessment & E-Learning Hours where applicable) Total Hours :23 Hours 30 Mins
Contact +65 6392 2966 +65 6745 3018 TM-Enquiries@LifelongLearning.sg
Course Reference Number

CRS-Q-0031956-EVS

Course Overview

This training program will equip trainees with the skills and knowledge in building relationships with customers.

Learning Outcomes

At the end of the course, the learners will be able to:

  1. Plan to meet internal and external customer requirements
  2. Ensure the delivery of quality service
  3. Monitor and review customer service

Who Should Attend

  • Employees currently in a supervisory or team leader roles with the technical skills and knowledge to supervise cleaning operations and cleaning operators
  • The working adults or mid-career change workers who are keen to join the environmental services industry

Course Duration

Total Hours : 23 Hours 30 Mins

  • Training Hours: 22 Hours
  • Assessment Hours: 1 Hours 30 Mins
Mode of Delivery

Lectures, Role Plays, Class Discussions & E-learning

Mode of Training

Full Time/ Part Time

Assessment Method

For this course, you will be assessed based on the following assessment methods.

  • Role play
  • Case study
  • Oral questioning

Entry Requirements

Not Specified

Funding Validity Period

01-Jun-19 To 28-Nov-20

SkillsFuture Credit (SFC) Eligible: Yes

All Singaporeans aged 25 and above can use their S$500 SkillsFuture Credit from the government to pay for the approved skills-related courses.

For more information, visit the SkillsFuture Credit Website (https://www.skillsfuture.sg/credit)

Course Fee & Funding
No. Description Funding Net Course Fee (w/GST)
1 Full Course Fee NA S$ 568.28
2 SkillsFuture Mid-Career Enhanced Subsidy(SFMCE)(Singaporeans aged 40 years old and above) 90% S$ 90.29
    Note
  • 1. The GST payable is calculated based on Full Course Fee before GST
  • 2. All course fees shown are inclusive of prevailing GST and subject to changes
  • 3. To be eligible for funding, the Candidate must achieve more than 75% attendance & pass the Final Assessment.
  • 4. Government funding is applicable to Singaporeans and Permanent Residents only, and is subject to final approval by SkillsFuture Singapore
  • 5. For more information on available funding schemes,kindly visit (https://www.ssg.gov.sg/)
Course Schedules
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