Course Reference Number
CRS-Q-0036000-EVS
Course Overview
This course will equip learners with the technical skills and competencies to develop organisational effectiveness processes to support improvement strategies.
Learning Outcomes
At the end of the course, the learners will be able to:
- Apply emotional intelligence to reflect on own work performance, leadership style and behaviours, and identify professional development opportunities for self to work with others effectively at the workplace.
- Collaborate with the senior leadership team to develop implementation plans to carry out strategic priorities and directions of the organisation.
- Develop effective communication channels and processes to enhance team’s performance.
- Consult with the stakeholders to develop effective organisational communication channels.
- Recommend effective communicate channels and processes to promote organisation’s activities, services and programmes to the customers accurately and ethically.
Who Should Attend
Executives and managers from the Cleaning Operations, Waste Collection, Materials Recovery, and Treatment and Disposal sectors who are currently in a supervisory or team management role, or aspiring to that role.
Course Duration
Total Hours : 18 Hours
- Training Hours: 16 Hours
- Assessment Hours: 2 Hours
Mode of Delivery
Lectures, Presentations & E-learning
Mode of Training
Full Time/ Part Time
Assessment Method
For this course, you will be assessed based on the following assessment methods.
- Reflective Journal
- Case Studies
- Oral Questions
Entry Requirements
Not Specified
Funding Validity Period
01-Jan-19 To 15-Dec-20
SkillsFuture Credit (SFC) Eligible: Yes
All Singaporeans aged 25 and above can use their S$500 SkillsFuture Credit from the government to pay for the approved skills-related courses.
For more information, visit the SkillsFuture Credit Website (https://www.skillsfuture.sg/credit)
